Please consult our Private Policy to learn more information. This website will not share any personal information with third partiess.

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Private Policy/Cookies

Private Policy

The privacy of our clients and staff is one of the main pillars of the Hotel Rainha D. Amélia Arts & Leisure. This privacy policy applies throughout the Hotel Rainha D. Amélia Arts & Leisure.

Clients should read this policy before sending personal data. Personal data refers to all information collected and recorded which identifies someone personally (e.g. name, address, contacts, etc).
Clients should certify that any children under the age of 18 do not send us any personal data without their authorization.

Within the scope of this policy, the Hotel Rainha D. Amélia Arts & Leisure pledges to:

  • Explain the purpose and processing of any personal data requested;
  • Use personal data only for the purposes mentioned in this policy;
  • Only request the personal data necessary, taking measures to maintain such data up to date;
  • Maintain personal data for the time required for processing in accordance with local legislation;
  • Make available to clients the means to access, amend, correct or delete their personal data;
  • Maintain the personal data which is supplied to us confidential and secure, except if we are otherwise required to release such data as a consequence of a legal order.

Scope

The Hotel Rainha D. Amélia Arts & Leisure applies to the following cases:

  1. All Hotel Rainha D. Amélia Arts & Leisure Site(s).
  2. Processing of data provided at any of our restaurants or other points of sale.

Collection and Processing of Personal Data

As a client of the Hotel Rainha D. Amélia Arts & Leisure your personal data and/or the personal data of members of your family may be requested for different purposes, more specifically:

  1. Contacts: name, nationality, telephone number, e-mail, address, etc.
  2. Date of Birth.
  3. Credit card details
  4. Dates of arrival at and departure from our hotel/restaurants or other points of sale
  5. Information on children: name, date of birth, age, e-mail
  6. Interests and preferences: e.g. location of room required, smoking/non-smoking room, type of room and bed requested required, preferred newspaper, etc
  7. Possible client comments during or after a stay at the Hotel Rainha D. Amélia Arts & Leisure.

We do not request sensitive information such as: religious or philosophical beliefs, political opinions, information on health, racial origin or ethnicity, sexual orientation or union membership.

Personal data may be requested in different circumstances, including (but not limited to) the following:

  1. Participation in marketing programmes (subscription to newsletters to receive offers/promotions, register in loyalty programme; contributions to surveys and/or comments of clients, competitions)
  2. Hotel activities (e.g. room or table reservations, check-in and check-out; complaints or requests)
  3. Supply of information from tour operators, travel agencies or on-line reservation systems
  4. Internet activities (connection to the Hotel Rainha D. Amélia Arts & Leisure site; completing of forms to request online data - for example, online reservations, questionnaires, etc)

Objectives of Requesting Personal Data

Personal data is requested with the following objectives:

  1. Management of reservation and stay of clients
  2. Improvement of the services we provide in our hotel, restaurants and other points of sale so as to understand client needs and exceed their expectations
  3. Personalization of our services
  4. Sending of newsletters, promotions and marketing materials. Clients may cancel their subscription to our Newsletter service by e-mail, clicking on the link in the newsletters we send by e-mail

Sharing of Personal Data

The Hotel Rainha D. Amélia Arts & Leisure may share the personal data of clients with:

  1. The Hotel Rainha D. Amélia Arts & Leisure employees: more specifically to provide the services requested and/or to manage databases for clients / applicants (formally authorized by the relevant Data Protection Regulating Entity)
  2. Local authorities – should it be required by local legislation or as part of internal Hotel Rainha D. Amélia Arts & Leisure investigations, in accordance with legal requirements

The Hotel Rainha D. Amélia Arts & Leisure also reserves the right to transmit any personal data in the event of sale or transmission of part or all of the company or respective assets.

In any case of transmission of personal data to third parties, we will strictly comply with legal obligations under the applicable laws and we will strive to ensure that said third parties use personal data in a manner suitable with this Privacy Policy.

Accessing, Changing and Deleting Personal Data

Clients may access, correct, add to, update or delete their personal data by contacting the Hotel Rainha D. Amélia Arts & Leisure by e-mail:geral@hotelrainhadamelia.pt. Such requests will be dealt with as quickly as possible. The Hotel Rainha D. Amélia Arts & Leisure may request a copy of a valid identification document so as to protect client privacy and confirm identification, before making any changes.

Security of Personal Data

The Hotel Rainha D. Amélia Arts & Leisure has implemented the necessary technical and organizational measures, in compliance with legal requirements, with the aim of protecting the personal data of clients and job applicants, ensuring confidentiality in accordance with the principles as described in this policy.

Whenever information is requested on credit cards, this communication is made Hotel Rainha D. Amélia Arts & Leisure secure Digicert lines, when you are using a browser such as Microsoft Internet Explorer or Google Chrome.

Reviews

We may amend this privacy policy from time to time, and for this reason we recommend that you consult it on a regular basis. This privacy policy was last updated on: 08th  May 2018.

Contacts/Queries

Should you have any queries about this privacy policy, please contact Minor Hotel Group on the following e-mail: geral@hotelrainhadamelia.pt

 

 

Cookies

This site uses cookies.

The browser, you agree to this policy and the consequent use of cookies in accordance with the conditions described.

What are they and what are cookies?

Cookies are small data files that are stored on your computer, tablet, phone or other device with Internet access through the browser. The information collected by cookies are sent back to the site server whenever the browser opens one of its pages.

Cookies help determine the usefulness, interest and uses of a website, allowing for faster and more efficient navigation. Avoid repeatedly enter the same information.

What kind of cookies used on the website?

There are two main types of cookies: the session and permanent. Session cookies are temporary and only remain in the cookie file until you leave the site, so they are deleted when you close the browser. The information obtained is used to analyze traffic patterns, which facilitates the identification of problems. Have permanent cookies are saved until you delete them manually or expiration date. They are always used as the user makes a new visit to the site for a more personalized service, adjusting the navigation to their interests.

Of these, we use cookies for various purposes. Analytical cookies are used anonymously for statistical purposes. Functionality Cookies keep user preferences. Third-party cookies measure the success of applications and can be used to customize buttons, menus, icons and other graphical user interface components with user data (called widgets).

We do not store personally identifiable information in the cookies we use. Also do not use cookies to target advertising to our users based on their navigation, or for other advertising purposes themselves or third parties.

How to manage cookies?

All browsers allow the user to accept, decline or delete cookies at any time by setting the appropriate settings on their browser. You can set cookies on the menu "options" or "preferences" of your browser.

Note that disabling cookies, loses autocomplete some data, such as the login. Additionally, you can prevent some online services to work properly, affecting navigation on the site.

 







Testimonials
"We stayed as a family and the service was good. Friendly staff. A perfect, large room. A good hotel over all."
Isabel Ruiz
Espanha
"I want to highlight the friendliness and availability of all the staff I dealt with, especially at reception. I’m also delighted to note the friendliness, care and effort of all the restaurant staff."
Teresa Ferreira
Portugal
"Very helpful staff. I recommend this hotel. Thank you."
Maria do Céu Malhado
Portugal
"The staff are an asset to the hotel."
Mr. Brown
Reino Unido
"The price/quality ratio of the services is very good. Carry on and if I return to Castelo Branco, I’ll stay here."
Manuel dos Santos
Portugal
"The local products make the difference between this hotel and others in different locations. "
Júlio Reis
Portugal